Ferrero France boss apologizes for the first time after the Kinder chocolate contaminated with salmonella. In newspapers Le Parisien / Today in Francepublished on Friday, May 27, provides “be sorry” and promises compensation. “This mea culpa is crisis management that is too late and making fun of the world”Karine Jacquemart, director of Foodwatch, has complained to the Paris Public Prosecutor’s Office.
>> Download Kinder chocolates: we summarize the case of salmonellosis, in which Ferrero is suspected of reacting too late
Compensation is not enough for a consumer association. “He says what happened is unacceptable, not at all, it’s the first time he’s spoken when it’s the end of May.”insists Karine Jacquemart.
The director of the NGO recalls that Ferrero admitted that on December 15, 2021, she found salmonella in her factory in Arlon, Belgium, where Kinder chocolates are made. “At the end of March, they were notified by the German and then the English authorities” while chocolates were removed from the shelves in April. During these selections “Easter and Christmas products found”the association testifies. “What has happened at the Arlon plant since December 15? Why have the health authorities not been informed in Belgium and other countries?”is interested in franceinfo Karine Jacquemart, for which no answer has been given.
“That they give transparency yes, but that they keep accounts, that’s enough! Finally, they’re talking about compensating families when a complaint is made. The compensation will be done fairly.”Karine Jacquemart, Director of Foodwatch
Opinion shared by François Lafforgue. The Foodwatch lawyer also represents the two families of the victims. “One of them had her daughter hospitalized in pediatric intensive care. We are not in an anecdotal problem, there have been hundreds of cases of contamination in Europe, including 81 in France.”underlines the lawyer. “It’s time for courts, time for explanations and time for criminal investigations”explains for franceinfo.
He asked inside Le Parisien / Today in FranceThe CEO of Ferrero France confirms that his teams are already in contact “with dozens of families” for compensation. Ferrero confirmed the number for franceinfo on Thursday, May 26. The group also states that it has requested the reopening of the Belgian factory in Arlon, from which the contaminated Kinder came out, on 13 June. The Belgian health authorities have not yet provided an answer. The protocols will be revised there, now with an external laboratory that will perform half of the health tests. The device was also used in a factory near Rouen in Normandy.