Online shopping did not end with the formation of a store, and in 2019 alone, 16.3 million French people made transactions from their mobile phones. Amazon, Fnac, Cdiscount, Veepee (formerly Private Sales) and E. Leclerc were the main e-commerce sites in France. In 2020, 1 in 5 purchases worldwide was online.
The other side of the coin is that many scams have damaged the trend of e-commerce. The state had to think about a stricter regulatory framework, and this Saturday, May 28, 2022, a new decree of March 25 entered into force.
Under the program, customers will be better protected and better informed when shopping online. The decree tightened the obligation of e-traders and online stores to offer consumers contact options, an information sheet about the seller and all important information for concluding a purchase contract.
A total of 15 responsibilities now frame e-commerce activities. So far, there have been only 6. During distance selling, many e-shops can still play tricks by hiding certain information.
Guarantee of conformity and hidden defects, warranty and notice conditions, previous prices (in case of action), method of payment and delivery, form for withdrawal from the contract with the specified e-mail address of the merchant are among the obligations that must be maintained from the new decree.
What is the purpose of the withdrawal form?
At the heart of online shopping protection, the state has focused on a withdrawal form. From now on, they must be provided on a mandatory basis and must not leave room for doubts about the customer’s right to withdraw from the contract before the customer makes the purchase.
Another obligation of the form must be the email address of a professional so that the customer can exercise their right without spending hours looking for a way to contact the seller.
But what is the purpose of the withdrawal form? This form, which is very important for distance selling, allows you to exercise your right of withdrawal, which is the seller’s obligation to refund you for the goods or services ordered. This right is at least 14 days on the Internet. In 2014, it was 7 days.
Important accuracy, “You don’t have to motivate or justify your decision”, indicates the site Service-public.fr. And a professional “May not require special conditions, such as the requirement to send a registered letter with acknowledgment of receipt”.